This includes the Blizzard Shop, the App, and in-game. We can only provide refunds for purchases made on our own platform. Other refund eligibility limitations still apply as listed above.Įligible gift refunds are credited back to the original purchaser. If the recipient has claimed but not yet used the gift, the recipient must request the refund. We’ll refund unclaimed gifts within 14 days at the purchaser’s request. If you’ve already claimed or used those added benefits, the purchase would become non-refundable. Some exceptions may apply in cases where the pre-purchase includes in-game benefits that can be claimed for other products. We’ll typically refund any pre-purchased game or product prior to its release, provided you haven't played the game or expansion for more than two hours via pre-purchase early access. For permanent account closures and suspensions longer than 15 days, we will cancel upcoming recurring subscriptions. We won’t refund subscription time lost due to a suspension and/or permanent account closure. We’ll refund any unused World of Warcraft subscription within 14 days of the purchase. We’ll refund certain World of Warcraft services within three days of purchase.Ī refund will revert the service your character or guild received. The term ‘Virtual Currency’ only applies to in-game currencies purchased with real money. We’ll refund purchases of Blizzard Balance and ‘Virtual Currency’ within 14 days of purchase, as long as you haven’t spent the currency yet. Opening a single item as part of a larger bundle purchase counts as claiming that bundle. WoW Tokens listed on the Auction House are non-refundable. Hearthstone packs, heroes, adventures, and passes are non-refundable. StarCraft II Commanders and Mission Packs.World of Warcraft Character Level Boosts.We’ll refund most items that you buy with real money and use or receive in-game within 14 days of purchase, as long as you have not claimed, opened, or otherwise used the item. Diablo III and its expansions (Reaper of Souls, Rise of the Necromancer).World of Warcraft and its expansions (Battle for Azeroth, Shadowlands).We refund paid games or expansions within 14 days of purchase, as long as you haven’t played for more than two hours. If the automated service doesn’t address your needs, our support team is available to help. In some cases, such as those where the original payment method cannot be refunded, we may provide the refund in the form of Balance. We will typically refund purchases to the method of payment used for the original transaction. You can usually request a refund automatically using our support site and selecting the relevant game or product. The same goes for violations of the In-Game Code of Conduct or the End User License Agreement. We may withdraw refund eligibility for abuse of this policy, such as repeated refunds for the same product. If you change your mind about a recent purchase, or if you haven’t used it, we’ll try to work with you on a refund. We believe in our mission to create epic entertainment experiences, and we want you to feel confident you’re getting the product and support you expect from Blizzard. This document is part of our official Terms of Sale. Hopefully Blizzard will be able to resolve the issue soon so players can get back to Azeroth, Sanctuary, or wherever they are trying to go today.We’ve posted this policy to make our refund philosophy clear around purchases made from Blizzard on. “We continue to actively monitor an ongoing DDOS attack which is affecting latency/connections to our games,” Blizzard’s customer support Twitter account tweeted this morning.ī is a frequent target of denial of service attacks, which frustrates gamers. Blizzard CS – The Americas June 25, 2023 We continue to actively monitor an ongoing DDOS attack which is affecting latency/connections to our games. The attack began last night and as of this morning, is yet to be resolved.īlizzard is aware of the issue and is looking into it. The original article remains below for posterity.īlizzard’s service is undergoing another DDoS attack (distributed denial of service), which is impacting players who are trying to log into games such as World of Warcraft, Diablo IV, and more. UPDATE: As of June 25 at 1:18pm ET, Blizzard claims the DDoS attack has ended.
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